Unsatisfactory client service!!!

<p>I upgraded my contact on the 1 of August 2016.... to be active on the 1st of September 2016, according to VodashopTheGrove NELSPRUIT. I signed all the agreements and was told by Raymond Shabangu that everything will be loaded and in order from September. I still did not receive my new vodacom package as agreed on. I keep on phoning and everytime I am told that he emailed his manager... But up to date, NOTHING HAS BEEN DONE... the fact that my new package didn't load is a sign to me that Mr Shabangu didn't do his job properly!... I AM REALLY REALLY UNHAPPY .. THIS IS UNACCEPTABLE as he had a whole month to process the work! What is the issue? Everytime I phone I'm just getting told "the matter is being looked at, he doesn't know what went wrong..." Well I know what went wrong, you didn't process the paperwork so the new package didn't load! I want this matter resolved ASAP... I am DONE phoning and I am DONE waiting! </p>