ME
Melissa E
1 reviews | Active since Dec 2016
23 May 2021, 08:37
Unsatisfactory assistance
I have been trying to get a paid up letter from Vodacom for the past month and it is a complete nightmare.I have been told twice it was emailed ans both times i have not received and no it was not in my spam either.I urgently need my paid up letter and find this poor service unacceptable. When you owe them money they hound you now you pay them up and you get zero service from them.This is not customer service.
COMPLETETLY Unsatisfied. Melissa Erasmus
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Replies (2)
Vodacom's replyOfficial
23 May 2021, 17:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2021, 17:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ME
Melissa E's updateReviewer Update
24 May 2021, 14:35A day later and still waiting on a consultant to contact me.
Is this not a matter of urgency?
Is this not a matter of urgency?
ME
Melissa E's update24 May 2021, 14:35
Reviewer Update
A day later and still waiting on a consultant to contact me.
Is this not a matter of urgency?
Is this not a matter of urgency?