Unsatisfactory

The below i sent to Vodacom last night. this is totally unacceptable.

Dear Vodacom,

*** 3rd July reference number:SR*** after a long week of me getting hold of Vodacom with no solution at all

I have been calling Vodacom for past 7 days regarding our connectivity . My account was suspended, then I made payment and was advised my device will be connected in the next 24 hrs . From the 26th of June now we in the month of July still no connectivity I have made means to call , spoke to a couple few of your consultants (one copied on this email Igna )whom advised us to reboot the device as they did the same from their side still nothing . Friday the 3rd I was advised that my device was operative from their side well on my side nothing . We would appreciate if Vodacom could dispatch a technician seeing that the we are unable to connect even after countless times of rebooting the device and we believe it is faulty . I pay for this service am not receiving it for free if the device is faulty surely we deserve for it to be replaced. It has been a week of no action from Vodacom. Vodacom turned a blind eye in all this. As a consumer I believe I should be priority, we do not receive any follow ups to our complaint, surely if calls are recorded then you would want to follow up and find out whether or not the matter has been resolved . Am totally unhappy about the service delivery of Vodacom. Am here looking for an amicable solution to what seem to be an oversight by Vodacom.

I will await a response to when the technician will be coming. This is now urgent.

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