Unsastifactory service

I havent been successful via I've been transfered to lines that just get cut off. I had an upgrade done last month and the deal was for S21 FE 5G, with samsung buds and data for 3mnths on a red hot topup R230. I received a call the next day i did the upgrade online someone telling it came through as a new contract and after she arranged for it to be changed to upgrade. I received my phone, howvever not the buds. I went to Vodacom shop at Midstream the consultant told me after the 1st deal was cancelled as a new line the upgrade deal that was finalised did not include the buds. Ive called vodacom numerous times included online chat and everytime Im told that im going to be transfered to someone to fix this. The last lady I spoke to advised that the deal will have to be cancelled and the phone collected so that the deal can be processed correctly, frankly i think this is just a waste of time and resources the only thing I'm missing from this deal is the buds so can the buds be delivered please oh then lets just cancel the whole deal and let me consider changing the network.