Unsactioned upgrades and no support

I logged a request for support with their ***** department (EC-21PF-1833QY) after my plan was upgraded without my concert, a few days later I received a text that the ticket was closed with no feedback provided, to this day I am being charged on this new package and no feedback on all my follow-ups, after countless years as a customer I truly cannot wait to move away from this terrible service provider.