1 reviews | Active since Apr 2017

02 Jun 2017, 16:59

Uns****ed and UN willing to listen

<p>I have a vodacom account, the account was over due, I called them in April before I made the account and I was told to pay 2870.00, I then paid, they allocated airtime for me in May, The 1st of June came and there wasn't airtime, I waited til the 2nd, on the same second I called and I was transferred between 10 cunsultant who couldn't help and the continued to transfer me, after they transferred they do not advice the next person of the situation, I had to repeat myself over and over again and til now my query it is not resolved, All says I must be transferred to the legal department which I do not reach and they do not explain that their legal department is a back office, no calls go through to them, </p> <p>To now I still do not know how much must I pay to the contract to be cancelled, as say they will never allocate the funds to my phone, </p>

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Replies (2)
Vodacom
Vodacom's reply03 Jun 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jun 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team