UNRULY VODACOM FIBRE CONSULTANT CALLED NELLY

Just today (Sunday) I called the Vodacom Fibre Department to ask them to release my line so I can go with Cell C. The reason for this was because I was sick and tired of waiting for them to come and install the fibre. I spoke to a consultant who said her name is Nelly. When I asked her for her surname because I told her I wanted to file a complaint, she flatly refused.

These conversations are recorded.

I want this conversation with the so-called Nelly pulled up from the phone records.

I want Vodacom superiors and managers to listen to the conversation.

I have been a Vodacom customer for over four and a half years and I have SEVEN (7) contracts with Vodacom.

And this is how they behave? Unruly, unsupportive and rude people like this Nelly?

I will give Vodacom 48hrs to come and install fibre at my place or they will hear from my lawyers. and if they fail to come and install, I don't want to hear any bull**** about going though the "Cancellations Department" or "sending of cancellations emails". When I signed up I did not do so via email. so why the **** should I have to cancel my interest in Vodacom via email?????