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Rupert O

1 reviews | Active since Sept 2010

16 Feb 2019, 13:15

unrestricted apn is still restricted, will not allow incoming ports

tried to get information regarding the unrestricted apn from the vodacom website. and all the information there is anything except what i am looking for. Unable to even locate the email address to contact vodacom directly via email. tried for 3 days to connect to a remote ip address to setup ddns. but all attempts failed. And I am using the unrestricted apn. Yet all my ports are still blocked.

Pathetic

0
Replies (3)
Vodacom
Vodacom's reply16 Feb 2019, 16:11
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
RO
Rupert O's update18 Feb 2019, 14:35
Reviewer Update
still refusing to give access, demanding i answer "security questions", what is the last data bundle bought, what was the last 2 value points used for, what was my last two airtime recharges, and now they are demanding a copy of the id document, none of which is pertinent to my request to let me use the unrestricted apn. They have no interest in helping whatsoever. So now I am going to give Telkom mobile a try who does offer unrestricted from the start, and if they cannot or will not help, it will be Afrihost, who not only does offer unrestricted but guarantee data bundles for 12 months compared to the 30 day data bundles these so called mobile providers give at their expensive rates. If i was mad before i am really mad now at this level of pathetic service
RO
Rupert O's update20 Feb 2019, 13:08
Reviewer Update
as of this point, still no attempt by Vodacom to enable the unrestricted apn, no attempt was made to contact me, and they refuse to render any service unless I acceed to their demand that I send a certified copy of my id, and answer every conceivable useless quesion they consider to be security questions before I am allowed to gain access to an apn which is supposed to be unrestricted, and it is just as restricted as their 5 other apn's.