RE
Roy E
1 reviews | Active since Oct 2019
15 Oct 2019, 07:24
Unrestricted APN Application unprocessed.
I app**** for an Unrestricted APN service on a data sim card contract as I am unable to use the data for what I intend to. Vodacom to date has only sent an email with a reference number and stated that I can speak to them via email by using the reference number.
I have sent countless emails with zero response from Vodacom. The reference number is EC-1RHD-2QCIAI.
Fix this, like quickly, or lose another customer.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Oct 2019, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2019, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RE
Roy E's updateReviewer Update
17 Oct 2019, 16:40So far still had no further communication from Vodacom consultant..very poor service.
RE
Roy E's update17 Oct 2019, 16:40
Reviewer Update
So far still had no further communication from Vodacom consultant..very poor service.
Vodacom's replyOfficial
31 Oct 2019, 09:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply31 Oct 2019, 09:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
RE
Roy E's updateReviewer Update
31 Oct 2019, 10:27Sorry, but the issue has not been resolved, I have made the changes as per phone call, and still do not have unrestricted APN, so nothing is resolved.
RE
Roy E's update31 Oct 2019, 10:27
Reviewer Update
Sorry, but the issue has not been resolved, I have made the changes as per phone call, and still do not have unrestricted APN, so nothing is resolved.