CH
Conrad H

1 reviews | Active since Jun 2019

28 Jun 2019, 10:23

Unrestricted APN Application unprocessed.

I app**** for an Unrestricted APN service on a data sim card contract as I am unable to use the data for what I intend to. Vodacom to date has only sent an email with a reference number and stated that I can speak to them via email by using the reference number.

I have sent countless emails with zero response from Vodacom. The reference number is EC-1R6E-360LQC.

I am due for a contract upgrade in September, and having no joy with Vodacom I will be moving my contracts and business over to Telkom as they provide an Unrestricted APN by default, to put the cherry on the top, I have existing contracts with Telkom so my approval process should be a speedy one.

Fix this, like quickly, or lose another customer.

0
Replies (2)
Vodacom
Vodacom's reply28 Jun 2019, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Jul 2019, 08:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135.
Regards
Consumer Website Team

Best regards,