Unrestricted APN

Good day. Since the month of March 2020 I've been trying to get a hold of Vodacom to set up unrestricted APNs on 2 of my contract sim cards. Daily emails have been sent to *** and *** with a filled out copy of the Unrestricted APN form and copy of ID document. Vodacom support has not rep**** to a single email. Tried calling Vodacom on *** and it goes straight to voicemail. Went to a Vodacom store and the staff at the store said they could not help. And since its a contract, cancelling would mean I'll have to pay a cancelling fee. Disappointing service from Vodacom.