Unresponsive to *****

<p>My phone was ******, and luckily I managed to cancel the sim and do a sim swap 10 minutes later. In the period until the sim was effective, R1 234.81 of ********** calls were made to Africa, an airtime transfer of R150 was made, and R95.09 calls were made to Oceana. Vodacom did not cancel my sim when asked. Further, I cannot get anyone to help me. I have reported the fraid, but when I call I just get transferred from person to person and put on hold until I hang up. No-one knows the status, who can help me or what I need to do to get a credit. Reference 1- ********** 252936.</p>