Unresponsive team at Vodacom

After calling Vodacom daily for a week and following up for more than a month we still dont have internet on our LTE router. While we buy data on our Vodacom phones, Vodacom seems to have a policy of charging for internet (and not providing it) and making us pay for more as we buy on our phone numbers. Since no supervisor has called me or helped us with our service request. SR No *** to anyone at Vodacom who may want to help. During a crises like this very sad services and unfair practices.