Unresponsive T . MAKOTI . AND NON EXISTENT VODACOM

So vodacom got back . Just touch base to tell me it has been solved . But my big question is what has been solved as we are still left in the dark and does not know . Send mails and mr Thato Makoti rep****. After numerous mails to give outcome we still dont know . Do we have to pay for this pathetic service . O ja and vodacom if you cant remember it was the issue that we were misinformed about the fibre and held liable for it and with lots of Sr numbers as cancelation we still need to pay for this .