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JN
James N

1 reviews | Active since May 2016

13 Jun 2023, 15:29

Unresponsive Porting Call-Centre

I am having problems with porting a number from MTN to Vodacom. I was given a number for the porting department to try and assist but they don't answer the calls. I am considering to stay with MTN

0
Replies (3)
Vodacom
Vodacom's reply14 Jun 2023, 07:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

JN
James N's update15 Jun 2023, 10:51
Reviewer Update
Vodacom called me and the lady said she would look into the matter and get back to me. Another 24 hours have gone by now and I still have had NO feedback nor a return call. The service is poor to say the leas.
Vodacom
Vodacom's reply15 Jun 2023, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Port Team have cancelled the port request ( *** ) and you may visit a Vodacom Store to get assistance with a new port in request. 

Also reminder to respond to the OTP SMS.  
www.vodacom.co.za/vodacom/shopping/v/switch-to-vodacom

Regards Consumer Website Team

Best regards,