Unresponsive and unwilling

I have recently been retrenched without warning from Highveld steel without a last month's pay or severance package. I phoned Vodacom to ask and make an arrangement on my nine accounts. I asked the consultants on 3 different occasions if They can put a hold ( freeze) 6 of my accounts as I am willing through my wife's salary to make payment on 3 accounts that are crucial to receiving calls from my ex employer and to send my cv out to potential employers for job opportunities. The first call went well and the arrangement was accepted by the lady ( never got her name) . The next day I received an sms from Vodacom that I should contact Vodacom ( Magdaline Phalane) to confirm arrangements to be made. I have non stop been trying to contact the above mentioned lady without success. All consultants that I spoke to after offering to help me have been telling me that no such arrangement can be made and that if the full amount on all contracts aren't made the lines would be suspended. Why would I then pay the last bit of my wife's salary towards an account that would be suspended anyway. ? With my severance package all contracts would have been settled within the next 6 weeks.21 year custom.