Unresolved WiFi Fault — 3 Days, Zero Accountability

My mother has been without WiFi since Tuesday 7 April 2026. I called Vodacom that same day to report the fault, no resolution. I followed up on 8 April and was transferred from department to department with no one taking ownership of the problem. As of today, 9 April, the router is still not working and no technician has been dispatched. This is completely unacceptable from a service provider charging a monthly contract fee. My mother is paying for a service she cannot use, and Vodacom has done nothing to fix it in three days. If this is not resolved urgently as in today, we will be cancelling the contract and pursuing a complaint through the relevant regulatory authorities. I strongly advise anyone considering Vodacom WiFi to think twice, when things go wrong, they leave you stranded.