Unresolved wasp services still taking airtime.

To whom it may concern & for attention Rudy.

Dear Person/persons Rudy if available:

I have promised to re-evaluate my review after having a long conversation with representative Rudy, which was very informative due to the simple fact that I am in I.T. as my primary income and he is definitely in the know and knowledgeable enough to have had a intelligent conversation.

Well for my feedback as of right now since my reason for not reviewing earlier was that i was waiting for the new month and my new subscription airtime:

I on advice from your representative factory reset my phone, and only installed 2 apps with the default apps on the phone, namely whatts app and absa banking.

Well needless to say, i was subscribed again to cooking lessons something lifestyle and phonetically spelt vuyze something services. I was told to go to a vodacom shop to fill in a form which then stops wasp services; only problem with that is that i do not go to centre's much since i am somewhat disabled.

These services has now today or since 12.01 am till 6.30pm used R26 of my airtime. Since my phone is running default for calls on 8ta, so i know i did not use that on calls.

Is there anyway that this cancel wasp services permanently can be emailed to me that i can print it sign it and email it back? Since really i have had almost no issues with vodacom for quite some time, years in fact, till this wasp services now came to light, and like i said i am not running any free services on my phone except whatts app and absa banking. And also did not retrieve any apps from cloud services at all.

Please advise at your earliest convenience since else i really will be forced to seek a alternative service provider to port to, since this matter is still left largely unresolved; although Rudy did assist in a logical and intelligent way, and i am happy that we covered most aspects of this issue, although like i mentioned it is not resolved yet.

Best Regards Chris