UNRESOLVED vodacom ***** CASE ISSUE

On the 20th of August 2018 I opened a case at the Randburg police Station regarding a ***** case under my name; where an individual took out a cellphones contract under my name using ********** documentation .....I reported the issue to vodacom including submitting in the requested information ..however the account was not frozen pending investigation or something like that (that would be a smart thing to do...right? )and Im still being attacked by vodacom at the bank with debits orders ....vodacom is still deducting from me for cellphones I did not purchase.... PLEASE BEARE IN MIND THAT IM ON A WHEEL CHAIR ....

I went through ordeal after ordeal going from Randburg to Polokwane and to all the police stations and including their respective Vodacoms ...I even went to VodaWorld Midrand countless times ....consulting and following up and getting no answers .... ...To add insult to injury; Vodacom has now handed me over to Credit Bureau and now my name is in the mud...regardless of the fact that I have been running after vodacom from one province to another ...and Im doing all of this; I'M ON A WHEEL-CHAIR. Vodacom has dissapointed me...disreputed me and ruins my life everyday .... Right now I cannot get a mobility assistive device cos my loan at the bank was declined all because of Vodacom.Im stuck.

I am super unhappy and very disapointed with Vodacom. What is it with the cellphone service providers and banks that let ********* have more and better access and service than us ...and better access than us into our accounts ? Upon report the account should have been frozen and the sim blocked and the phone tracked .....