1 reviews | Active since Oct 2009
Unresolved Vodacom Fibre Speed Upgrade Issue and Unacceptable Customer Service
I am writing to express my extreme dissatisfaction and frustration regarding the recent upgrade of my Vodacom fibre from 100MB to 200MB on December 2nd. Despite the promised improvement, my download speeds have consistently been limited to a mere 40MB since the upgrade.
I appreciate that Craig initiated an investigation into the matter and contacted me on December 4th. However, to my dismay, no tangible progress has been made to address the issue, and I find myself in a dire situation. This significant drop in internet performance is severely impacting my ability to work efficiently, precisely the opposite effect of what should have occurred with the fibre speed upgrade.
I insist that this matter be addressed immediately, without any more excuses or promises to "get back to me." The lack of resolution is not only inconvenient but is also affecting my professional responsibilities and commitments. I expect someone to take charge of this matter promptly and implement the necessary steps to rectify the situation.
I understand that issues may arise, but the prolonged delay in addressing the speed problem are indicative of a serious lapse in customer service. I trust that you will treat this matter with the urgency and importance it deserves, and I look forward to a swift resolution.
Dean's technical skills were truly outstanding, and his ability to resolve my fiber issue efficiently and effectively left a lasting positive impression. In my experience dealing with Vodacom technical staff, I can confidently say that Dean is one of the best, demonstrating a high level of professionalism and expertise.
I would like to request that Dean's efforts be recognized by his line manager as a testament to the excellent service he provided. His dedication and competence reflect positively on Vodacom as a whole, and I believe such exemplary performance should be acknowledged.
While the technical issue has been successfully addressed, the outstanding matter related to my refund to my bank account still hasnt been addressed. Regrettably, the refund has not yet been processed to my personal bank account. I kindly request urgent advice on when I can expect this matter to be concluded?
Dean's technical skills were truly outstanding, and his ability to resolve my fiber issue efficiently and effectively left a lasting positive impression. In my experience dealing with Vodacom technical staff, I can confidently say that Dean is one of the best, demonstrating a high level of professionalism and expertise.
I would like to request that Dean's efforts be recognized by his line manager as a testament to the excellent service he provided. His dedication and competence reflect positively on Vodacom as a whole, and I believe such exemplary performance should be acknowledged.
While the technical issue has been successfully addressed, the outstanding matter related to my refund to my bank account still hasnt been addressed. Regrettably, the refund has not yet been processed to my personal bank account. I kindly request urgent advice on when I can expect this matter to be concluded?