Unresolved Vodacom Fibre Activation Issue

I ordered Vodacom Fibre at the end of August and received both devices shortly thereafter. However, it has now been over a month without internet access. The router does not connect to the network, and despite numerous calls and follow-ups, there has been no resolution.For the past two weeks, I’ve been repeatedly told that someone will call me back, yet no one ever does. I’ve had to initiate every contact myself, and each time I’m given the same empty assurance. It’s extremely frustrating and disappointing to experience such poor service.I’ve been without internet for an entire month, and it feels as though no one is taking responsibility or showing any urgency to resolve the issue. I would appreciate immediate attention to this matter and a clear plan of action to get my fibre connection up and running.