1 reviews | Active since Mar 2019
Unresolved Vodacom ***** Dispute (18 months pending no resolution)
In June 2022 I became aware of an additional deduction from Vodacom from my bank account that was in place since September 2021. I went into Vodacom, they Vodacom Shop could only see my active account, but the additional account was not on their system. Further enquiry to the call center identified the account, but they could not tell me the reason for the deduction. So I was paying for a Vodacom Service, but they cannot provide me a cellphone number for the account or which service has been rendered.
When applying for credit recently, this has come up as an abandoned account, with debt outstanding of R12k plus. I followed all Vodacom process of registering a ***** Dispute in August 2022, but this is still on my name and I have resend the documents to Vodacom with no reply from them. I have not received any statements for this *****ulent account nor have I ever had a debt collector contact me from Vodacom saying that this account is in arrears. I need this resolved by the Vodacom ***** Department ASAP.
I ask that Vodacom put the same information on a company letterhead, like they do with statement and invoices, as well as refund me the monies erroneously deducted from my account.
I wait feedback on both these matters.
I ask that Vodacom put the same information on a company letterhead, like they do with statement and invoices, as well as refund me the monies erroneously deducted from my account.
I wait feedback on both these matters.