SC
Sfiso C
1 reviews | Active since Jun 2023
05 Jun 2023, 16:10
Unresolved vodacom ***** case
A *****ulent account was opened in my name and I struggling to get vodacom to have the matter investigate and closed off even after visiting 2 outlets, logging 2 ***** cases (EC-1EK1-28FP6Y and EC-1LTM-2OYEWA) and and escalating to their ***** disputes email box.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jun 2023, 06:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2023, 06:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SC
Sfiso C's updateReviewer Update
07 Jun 2023, 08:38I still haven't received tha call as promised and have learned that I am listed negatively on the bureaux for the *****ulent account. Can someone please call me.
SC
Sfiso C's update07 Jun 2023, 08:38
Reviewer Update
I still haven't received tha call as promised and have learned that I am listed negatively on the bureaux for the *****ulent account. Can someone please call me.
Vodacom's replyOfficial
07 Jun 2023, 16:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however escalated it to the ***** Department and based on the feedback received, the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2023, 16:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however escalated it to the ***** Department and based on the feedback received, the query was resolved. Regards Consumer Website Team
Best regards,