HdT
Hanlie du Toit-Brand
1 reviews | Active since Feb 2011
23 Nov 2022, 07:44
Unresolved VodaBucks query
This should be a MINUS 5-stars review... I have submitted a query regarding VodaBucks on 2 Nov 2022, after numerous emails trying to get feedback, I phoned again on 16 Nov 2022 and needlesd to say still no feedback or a resolved issue
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Replies (2)
Vodacom's replyOfficial
23 Nov 2022, 07:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2022, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Nov 2022, 12:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team assisted and processed a refund for the un-used Bp fuel voucher
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team assisted and processed a refund for the un-used Bp fuel voucher
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2022, 12:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team assisted and processed a refund for the un-used Bp fuel voucher
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Vodapay team for further assistance. Based on the feedback provided, our team assisted and processed a refund for the un-used Bp fuel voucher
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,