Unresolved Upgrade Cancellation

On 5 Dec i called Vodacom upgrades requesting a premature upgrade as im due for an upgrade in Jan. The guy i spoke to said he sent a request to their admin department and will get back to me on Monday as they are not opened on weekends. I called again on Mon 7 Dec and his college advised that he will call me back before 14:00. He did. Je assisted me with the upgrade and the device that i wanted would only be available on the 18th. So on 10th i called in to cancel the upgrade as i wanted to change the device. The lady who picked up my call said the guy who assisted me the upgrade will call me back as he has to do the cancellation and change.

I was not called back since Thursday. On Sat the 12th i called and was assisted by a guy called Sibusiso. He said he has sent my request to his team leader to cancel the upgrade and will call me in an hour and that was at 8:37. An hour later later he had not called. I called in again and now Joseph picked up my call and told me that he will ask Sibusiso to call me i back. I refused as it was obvious that he has no intentions if calling me back. Joseph said he will send my request to the team leader to cancel and will have to wait an hour again. I told him that will be a waste of time as that had already been said earlier.

I requested to speak to a tram leader and Joseph said he is sending an email to a team leader to call me back.

No team leader called. I called again and Joseph picked up and gave me the same story that he will request a team leader to call me back.

In each instance i left my number that i am available on. No one has gotten back to me.

Bad service experience from Vodacom. As i called in on Thursday the special i wanted to upgrade to, is no longer available online because Vodacom employees decided to move me from pillar to post.