Unresolved unauthorised contract
I have lodged a complaint in December 2020 concerning an unauthorised deduction for contract number *** which was upgraded without my consent. I received a respond from Vodacom instructing me what to do and I have followed those instructions but till to date the matter has not been resolved. I keep on calling the *** number and I always get the same answer that the matter will be escalated to the supervisor. I am so tired and lost petrol money visiting Voda World with no success. Please hello peter assist me to resolve this problem and get my money back that has been deducted from me.
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Replies (2)
Vodacom's replyOfficial
12 May 2021, 13:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 May 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 May 2021, 12:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a refund has been processed and the contract has been cancelled.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 May 2021, 12:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a refund has been processed and the contract has been cancelled.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,