Unresolved *****ulent Account Issue-Vodacom

In 2021, my phone number was hacked, and someone *****ulently opened a phone account with Vodacom in my name. Last year, in 2023, I submitted an affidavit and all the requested documents to prove that I was not the person who opened that account. Despite this, the issue remains unresolved and is negatively affecting my credit score.

When I called your customer service, I was informed that my name had been removed from the credit bureau. However, my credit score is still being impacted by this unresolved issue. Can they please remove my name from the credit bureau, please assist thank you!

I request immediate action to ensure that my name is fully cleared and that my credit score is restored to its correct standing. Please confirm in writing that the *****ulent account has been completely removed from my records and that all necessary corrections have been made with the credit bureau.