MM
Mpho M
1 reviews | Active since May 2019
31 May 2019, 10:22
Unresolved technical fault
Since last week Thursday I have been experiencing a problem with my phone where all my calls go straight to voicemail. I've spoken to close to nine/ten contact centre agents to date my issue has not been resolved and still waiting for their IT technicians to get back to me. What frustrates the most is that this is a business phone and I've basically lost a week where my clients can't get hold of me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 May 2019, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2019, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jun 2019, 12:35Dear Mpho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today on the number you were experiencing the problem on and even though you were unavailable we can confirm that the number is able to receive calls and the issue is now resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today on the number you were experiencing the problem on and even though you were unavailable we can confirm that the number is able to receive calls and the issue is now resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply05 Jun 2019, 12:35
Official
Dear Mpho,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today on the number you were experiencing the problem on and even though you were unavailable we can confirm that the number is able to receive calls and the issue is now resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today on the number you were experiencing the problem on and even though you were unavailable we can confirm that the number is able to receive calls and the issue is now resolved. Regards Consumer Website Team(SA)
Best regards,