Unresolved SIM data contract issue

I have been contacting Vodacom Online Sales on numerous occasions, and most of the consultants informed me that they were unable to locate my profile on the Vodacom system. This raises serious concerns as to how my account was set up for this SIM contract — it appears that my profile may be invisible or incorrectly configured in your system. Neither my ID number, contract SIM number, and name could be seen.

I am extremely dissatisfied with the level of service I have received. Despite my repeated attempts to resolve this issue, no Vodacom staff member has contacted me to provide any assistance or rectification.

The SIM data contract was processed by a vodacom staff named Shaheena Kadir and delivered to me exactly a week ago, yet the SIM has not worked since delivery (No internet). I have sent a follow-up email to Shaheena, she advised, I contact the activations department on *** for further assistance. I took this contract to work from home and it's affected my performance.