Unresolved service request- No communication

Dear Vodacom Support Team,

I am writing to formally escalate an unresolved fibre service issue that has now been outstanding for over one week.

I logged a service request (Reference Number: SR260421–194758]) to have a technician dispatched. Despite this, there has been no resolution, no meaningful update, and no indication of when this issue will be attended to.

This delay is unacceptable for a critical service such as fibre internet. The lack of urgency and poor communication have caused significant inconvenience and disruption.

I request the following as a matter of urgency:

* Immediate escalation of my service request * A confirmed date and time for technician attendance * Clear communication regarding the cause of the delay

If this matter is not resolved promptly, I will have no choice but to consider further escalation through formal complaint channels and reassess my continued use of your services.

Please treat this as urgent and respond with concrete next steps.

If you are considering applying for Vodacom fibre services, DONT instead RUN away. I am sitting with a service request number from Vodacom that means absolutely nothing to them I’ve logged a call to get a technician out yet they are so *********** that it’s taking them 1 WEEK to attend to the problem. They make their internal problems, ours. Then their call centre agents are trained to say the same things over and over just to get us frustrated to cut the calls. Different agents advise different resolutions I’m utterly disgusted with this service