Unresolved Service Request

I am writing this out of pure frustration. I tried to get this resolved via phone calls, but with no joy at all. It seems that Vodacom does not care about customer service and that their consultant are trained to say one thing only. This issue is being attended to and has been escalated. I have written an e mail this morning to the customer service as well. As you cannot speak to them. It is like talking to a robot. They have been programmed to say certain things, and that is it. Even then same answer. They are working on it. Matter has been escalated. This matter is being unresolved now for three weeks. It started off with my Fibre not working. For a week a called every day (Please refer to your recordings) Just to hear them say we are working on the problem. Then after a week Vumatel came out. They tested the router and found the device to be malfunctioning. They replaced the router with a new one and it worked 100% for 1 day. The next day it went off again. I phoned and reported the issue again. Was advised that they are working on it. Matter be escalated. What a joke? After two more calls I was told that the system de activated the router by accident. It would be re activated within a day. Then after a day I called to report that it is still not activated. Then they escalated the matter stating it will be re activated within 3 days. That was 5 days ago. Yesterday I phoned again, just to be told……………. They are working on the problem. It will be escalated. We are working from home. 3 days a week. We are dependent on this Fibre to keep our jobs. Our security system (cameras) are relying on this system. We are being told we will be refunded for that data we lost. If they brake into our house, will Vodacom replace the ****** items as well? Please can this matter get the serious attention it deserves. We have many friends in the area also on Fibre, using Vumatel, but through VOX. They have no issues at all. So vumatel is working. The problem must then be with Vodacom. We have many accounts with Vodacom. Cell phones, I pads, Data and Fibre. Please do yourself a favour and check if my information is correct. Please check how many years our family. My husband and I have been Vodacom clients. If we are not important to you we will willingly move our business else-where. But I will tell my story to the world.