LM
Lobisa M

1 reviews | Active since Apr 2020

06 Apr 2020, 13:11

Unresolved Quiry from Vodacom

The frustration of being sold what you did not ask for. I've been on a vodacom contract for 4+ years hustle free until today. I upgraded around October last year & the package included R125 monthly airtime, 10GB anytime data & 20GB nightowl with a phone included. Been recieving everything I signed up for till end of March. I made an enquiry on the 04th of 04 which I had to follow up today. A lady named Siphephile revieled to me that the data was a promotional once off and it does not even show on the system that I have been receiving data except for the one time in December, how convenient for them. Unfortunatly I'm stuck with a phone I don't need and airtime that won't sustain my data needs for the month and all I got was an apology and no solution all thanks to a certain Z. Nhlapho who from vodashop Maponya Mall who initially assisted with the upgrade. Lobisa

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Replies (2)
Vodacom
Vodacom's reply06 Apr 2020, 13:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply14 Apr 2020, 11:18
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Best regards,