Unresolved Query Regarding Promotional Data on Upgraded Contract

I am writing to formally raise a concern regarding my recent contract upgrade. During the telephonic upgrade process, I was assured by the retention consultant that I would continue to receive the 2GB promotional data for the full duration of my new contract.

However, on 1 September 2025, my account was debited for the renewal amount, but the promotional data was not allocated. Since 2 September 2025, I have made multiple attempts to resolve this issue by contacting the Retentions Team. I have spoken to several consultants, including *****bo Mamela and Nesiphiwo Nguni, and have been repeatedly informed that the matter is being escalated and that a manager would return my call. I was also told that the call recording would be reviewed to verify the agreement.

To date, I have not received any feedback or a return call from a manager, and the issue remains unresolved. This experience has been extremely frustrating, and it appears that Vodacom is prioritizing billing over delivering the service that was contractually agreed upon.

I kindly request that this matter be urgently investigated, the call recording reviewed, and the agreed promotional data reinstated without further delay. I would also appreciate formal confirmation once this has been resolved.