Unresolved Query - Poor Service

<p>I moved my account to another service provider in the beginning of April and made my final payment by the end of the first week of April.</p> <p> </p> <p>Then I recieved a statement on 1 May showing an invoice as outstanding.</p> <p> </p> <p>I phoned the help line this moring on 31 May to query the statement and billing, to be told the guy didnt have access to resolve my problem and if he transferred the call he was certain I would be cut off. He said he would pass on my query to the relevant people who would call me back in the afternoon.</p> <p> </p> <p>I decided to call back at about 2pm, to which I was given different stories and transferred 3 times as the first two people could not help.</p> <p> </p> <p>While being transferred to the third department I was put on hold for a few minutes, then the call went to the customer survey and on completing this the call was ended by Vodacom. My query is still unresolved and I have still not had a call back from the first contact I made this morning.</p> <p> </p> <p>This is just poor service and I am still no closer to finding out who I must speak to who can give me an answer as to why I my statement is in such a mess.</p> <p> </p> <p> </p>