GM
Gregory M
1 reviews | Active since Dec 2010
18 Apr 2024, 13:06
Unresolved query
Vodacom actually blocked my number from calling them becasue I am calling too many times(according to them) to follow up on my query, but yet they don't come back to me, despite promises to do so.
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Replies (3)
Vodacom's replyOfficial
18 Apr 2024, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2024, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
GM
Gregory M's updateReviewer Update
18 Apr 2024, 14:51When I renewed my contract the sales lady gave me a price on one of my numbers that included the 1 April increase, yet when I received my first invoice the amount was higher than what I was quoted. You were supposed to have gone and listened to the recording of our conversation. What happened with that promise?
This is one of the most annoying things about Vodacom. You try your utmost best to avoid actually calling and speaking to me about this, instead you send SMS's and messages like this. The only time you get through to a human being very quickly on your side is when you choose the option to upgrade or take out a new contract, then someone is readily available to speak on the phone.
This is one of the most annoying things about Vodacom. You try your utmost best to avoid actually calling and speaking to me about this, instead you send SMS's and messages like this. The only time you get through to a human being very quickly on your side is when you choose the option to upgrade or take out a new contract, then someone is readily available to speak on the phone.
GM
Gregory M's update18 Apr 2024, 14:51
Reviewer Update
When I renewed my contract the sales lady gave me a price on one of my numbers that included the 1 April increase, yet when I received my first invoice the amount was higher than what I was quoted. You were supposed to have gone and listened to the recording of our conversation. What happened with that promise?
This is one of the most annoying things about Vodacom. You try your utmost best to avoid actually calling and speaking to me about this, instead you send SMS's and messages like this. The only time you get through to a human being very quickly on your side is when you choose the option to upgrade or take out a new contract, then someone is readily available to speak on the phone.
This is one of the most annoying things about Vodacom. You try your utmost best to avoid actually calling and speaking to me about this, instead you send SMS's and messages like this. The only time you get through to a human being very quickly on your side is when you choose the option to upgrade or take out a new contract, then someone is readily available to speak on the phone.
Vodacom's replyOfficial
19 Apr 2024, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team