AG
Aileen G
1 reviews | Active since Aug 2020
14 Jul 2023, 12:52
Unresolved query
I have logged a query with Vodacom in May 2023 about extra items being chathed on my account. It was supposed to be escalated but I have still not received feedback. When I follow up I am being requested to authenticate EVERY TIME. This is making me sick. Why is it always such a struggle to get things sorted out with you lot. I have been a client for almost 20 years but I am going to cancel my account over the weekend.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
14 Jul 2023, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2023, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team