Unresolved query

I have been singing one song with vodacom since last year November 27th. Were Vodacom fail to debit my account due to their cosultants who said everything is fine when I call them. I make several follow ups asking why are they not debiting my account and all I was promissed by their consultants is to say they will debit. Until i go to the Vodacom Shop in mall of africa and make a cash payment and after making a cash payment lately they decide to debit my account and tge wrong amount and i reversed it because i already paid tge amout tgat ikhonw that tgey fail to debit and i go to pay cash. Only to find out that vodacom put penalties on my account and it was not my fault for them to debit. I have been requesting them to listen to all the calls to hear the conversation I had with their consultants from 27th November. All they do is to keep on charging me. Until today am busy calling vodacom all they do is to charge me and even rude consultant that i just spoke to now she said to me its up to me on what to do. Meaning she dobt have solution to help customer. What a tough and bad experience i am havibg with Vodacom. They are doing as tgey wish on my name in tgeir company.