Unresolved Querry dragging on for more than a year

Week three and not a peep from Vodacom. Please read below After posting on Hellopeter last week, (20 April) all that Vodacom did was provide me with the usual automated response, and no resolve or even a phone call. Please read below I have been a loyal customer of Vodacom for over 15 years spending exuberant amounts on my monthly bill. I upgraded in June 2014 to the Red VIP contract, and it has been the worst mistake of my life. I signed my upgrade contract at menlyn with consultant Aaron, on promotion of 10 gigs data a month. I have been trying to get my 10 gigs a month out of Vodacom for over a year! i had to get my own contract from archives, where they \lost \" the page which shows the data package, i have tried at Menlyn Vodashop and even attended one of Vodacoms customer seminars where i was promised by Desiree Heys the problem would be resolved. However i have been receiving random shock bills the past year for data ranging from R13000 to R9500 every few months. i have monthly recorded calls to Vodacom Customer services to no avail with reference numbers galore. And months later no change. So this is my last ditch effort. if this query is not resolved, I'm going to Cell C. "