unresolved Querry dragging more than a year.

After posting on Hellopeter last week, all that Vodacom did was provide me with the usual automated response, and no resolve or even a phone call. Please read below<br> <br> I have been a loyal customer of Vodacom for over 15 years spending exuberant amounts on my monthly bill.<br> I upgraded in June 2014 to the Red VIP contract, and it has been the worst mistake of my life. I signed my upgrade contract at menlyn with consultant Aaron, on promotion of 10 gigs data a month. I have been trying to get my 10 gigs a month out of Vodacom for over a year! i had to get my own contract from archives, where they \lost \" the page which shows the data package, i have tried at Menlyn Vodashop and even attended one of Vodacoms customer seminars where i was promised by Desiree Heys the problem would be resolved. However i have been receiving random shock bills the past year for data ranging from R13000 to R9500 every few months. i have monthly recorded calls to Vodacom Customer services to no avail with reference numbers galore. And months later no change.<br> So this is my last ditch effort. if this query is not resolved, I'm going to Cell C. "