Unresolved order and poor service

I'm writing to express my extreme dissatisfaction with Vodacom's service. I upgraded my sim-only contract and was told I could get a device deal. I ordered the Honor 200 Pro Cyan on Black Friday (29 Nov 2025), R510 monthly airtime for R240 a month. The consultant said they'd restock the following week, initially only black, but later confirmed cyan would be available - I accepted and confirmed cyan.

Things went downhill from there. Follow-up calls revealed conflicting info: 2-3 week backorder, then silence. Eventually, I was told my order was cancelled without notice - supposedly by the system due to limited stock (not mentioned earlier). A supervisor promised to escalate, but didn't follow up. A manager was rude, said the deal was over, and now I face a penalty to cancel my contract.

The worst part? No communication about limited stock or potential cancellation when I placed the order. No feedback about the cancellation either. To date (04 Jan 2026), I'm still waiting for a manager to call me with a resolution - nothing's been done. As a long-time Vodacom customer, this experience frustrates and saddens me.