Unresolved issuesEC

Vodacom did contact me after my review for the contract they did not cancel for almost 2 years and promised to fix my issue but unfortunately I feel it was still dishonest .I cancelled the contract withing the grace period in 2023 and they didn't do it on their side .Now that they have cancelled the contract they still charged me cancellation fees of just above R800. Today I received sms to the effect that my issue is resolved when they did not credit me the full amount which they deducted for close to 2 years .I tried calling the billing department and can't get to speak to a consultant because of the machine response. I went to the shop in Kempton Park all they told me is they have escalated .Can Vodacom communicate effectively and assist customers ?I still feel shortchanged though and it's so difficult to get someone talk to you from Vodacom. I just don't know why it's so difficult.

Regards

S Mugweni