Unresolved issues

Writing this review with great disappointment. For the past two months my account has been immensely overcharged for data and airtime usage. I have called in customer service ample time and I’ve gotten from false promise of check up saying they will get back to me after thorough investigation over 3 times, to being disrespected especially by the team leaders, one even had the nerve to drop my call, also they never give their names. Just today I’ve already used up 450mb from Just whatsapp and spent less than a minute on Facebook and on instagram( which they claimed is the highest data usage) my usage has always been the same amount of time spent and 1gig would last me a week without WiFi connection whilst now 1gig lasts me 2days yet I’m also connected to the WiFi as I’m a student. The amount of money spent towards my bill has radically increased, I have ran out of ways to get Vodacom’s attention as they shamelessly disregard me as their customer. I have a contract that is renewed every two years which means I’ll have to wait until next year to completely cut ties with the most disrespectful, dishonest cellphone network. I am sick and tired. This is my second report on this site as all they did last time was give me goodwill without technically investigating and solving the issue. They have the nerve to even blame my phone settings which were corrected by them before and haven’t changed. As a student it makes no sense that I’d spend this much.