Unresolved issue regarding phone upgrade

After having an issue with the non-delivery of my upgrade due to the couriers not finding my address, I contacted a Vodacom consultant who advised that I should wait 1 week and then re-place my order online with an address which the courier service will be able to locate.

It has been a week and when I log online to place my order using my phone number, the page says i have a pending order/ or i am not due for an upgrade.

I am very frustrated in that what seemed to be a very easy ordering procedure has turned into a nightmare and i haven't had a reliable and working phone for the past 3 weeks.

This issue needs to be resolved as I am losing a lot of money due to not having a phone. Vodacom needs to deliver on what it says it will do so i can order a phone and receive delivery. Please sort the issue out as it is extremely difficult dealing with the call center as no one quite knows how to deal with the matter.