Unresolved issue for over a month

Vodacom dispute regarding misleading a client from an upgrade to an unwanted contract. This has been ongoing for the past month and half and the dispute has been resolved in my favour, Vodacom has been pushing me from pillar to post and seems that the staff is *********** in doing their duty. I was asked to call ********** to reconnect my number. I am now trying to get my old contract reinstated and I am now asked to wait for 14 days for Vodacom to check the recordings if I cancelled the existing contract so that they can reinstate my number. Hasn’t the recordings been scrutinised for the dispute to be in my favour and I don’t know why I should wait another 14 days which is a waste of my time. (3rd time) I am very unsatisfied in the bad service rendered to me in this instance. I wouldn’t recommend this network provider.