1 reviews | Active since Sept 2012

03 Apr 2015, 09:10

Unresolved issue a year old and unfair increase

Two issues. Firstly I request you Vodacom to forward me proof in my contract where I signed that I agree to any price increase s . Please forward page for page of my contract as I'm pretty sure I wrote on my contract that I will pay nothing more nothing less than the amount signed for . How Vodacom can increase thier prices is Rediculous on what ground s do Vodacom need to suck thier customers dry . Rand dollar has gone up but your contract is a essentially a service it's not manufacturing parts that Vodacom have to import and so on . I'm in retail I can understand as a supplier increases based on bringing product in from overseas <br> But that doesn't affect contracts so to speak it should affect you in terms of the new hardware sold . You are a bunch of *****s there are no grounds to give increases to existing customers in contracts . Secondly if you look at my history of complaints you ll see I ve had an unresolved issue regarding being able to view allocations over and above my phone contract that Vodacom allocated to me due to thier failed service to me that to this day a year later is still not resolved its a disgrace that you can even think to give me a price increase

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2015, 11:24
Official
Hello tyler mcdonald,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team