Unresolved issue

How convenient Vodacom is. I get a call this morning from a lady named Olivia to say that they havnt forgetten about my issue and that they still waiting feedback from the store. Half an hour later I receive an sms stating that the case has been closed. Is this how Vodacom does business or treat their customers. The issue hasn't been resolved as yet and the case is closed. Vodacom is robbing the people without them even knowing. Be careful when taking out a contract with them, they will make u sign one thing on paper and another on their system. Had I known that this is how they do business I would have never signed up with them. Vodacom I will not be paying for this. You can hand me over I really don't care. It's only 18mnths and the battery on the device is dying so quickly and the phone is so slow. Honor X6a what a useless device. VODACOM DO NOT DECEIVE YOUR CUSTOMERS