Unresolved issue - 24 Month contract completed - now being charged for a package I didn't sign up for

Item: Vodacom
Rating: 1
Author: Candice S

My 24 month contract ended on 22 June 2020.

I have now been placed on a Smart S package. No communication was made regarding this and no permission requested. The complimentary data that was part of my initial contract has not bee app**** so this is even more of a *******. I'm also being charged for R 65 airtime?!

I called the call centre to question this but the agent stalled for 10 minutes and then hung up on me. Zero resolution.

Please urgently cancel this package and convert my number to prepaid. I no longer wish to be debited each month as my number will now be prepaid.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jul 2020, 07:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Jul 2020, 07:31

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Candice S's updateReviewer Update

31 Jul 2020, 16:38

I received a call from Vodacom and after a 12 min chat where the consultant was close to completing the issue, she last second said she'd transfer me and the call was promptly dropped.

I then emailed cancelations to request that my account be cancelled and have yet to receive any acknowledgement of the email.

It is the 31st of July. Please could someone assist me and actually complete the task??

Candice S's update31 Jul 2020, 16:38

Reviewer Update