ND
Ncebakazi D
1 reviews | Active since Aug 2025
31 Oct 2025, 12:19
Unresolved iPhone
Am still struggling with clearing my name that was referred to Legal team. For cellphone that I sent back to them in February 2025. They told me the matter was solved but yesterday I received a letter from their legal team. My name have been sent to Debt collectors.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Nov 2025, 17:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2025, 17:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2025, 19:20Hi Ncebakazi, Thank you for taking our call.
As discussed, kindly proceed with payment of the outstanding balance of R1,890.20, linked to your Vodacom account number: I***.
Once payment has been made, please forward your proof of payment to ***.
Thereafter, kindly contact our teams — Legal (***) or Collections (***) — free from your Vodacom SIM.
Once your account has been reinstated, we will proceed with the cancellation of the relevant number.
We hope this helps and look forward to your update.
Kind regards,
Vodacom Consumer Website Team
As discussed, kindly proceed with payment of the outstanding balance of R1,890.20, linked to your Vodacom account number: I***.
Once payment has been made, please forward your proof of payment to ***.
Thereafter, kindly contact our teams — Legal (***) or Collections (***) — free from your Vodacom SIM.
Once your account has been reinstated, we will proceed with the cancellation of the relevant number.
We hope this helps and look forward to your update.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2025, 19:20
Official
Hi Ncebakazi, Thank you for taking our call.
As discussed, kindly proceed with payment of the outstanding balance of R1,890.20, linked to your Vodacom account number: I***.
Once payment has been made, please forward your proof of payment to ***.
Thereafter, kindly contact our teams — Legal (***) or Collections (***) — free from your Vodacom SIM.
Once your account has been reinstated, we will proceed with the cancellation of the relevant number.
We hope this helps and look forward to your update.
Kind regards,
Vodacom Consumer Website Team
As discussed, kindly proceed with payment of the outstanding balance of R1,890.20, linked to your Vodacom account number: I***.
Once payment has been made, please forward your proof of payment to ***.
Thereafter, kindly contact our teams — Legal (***) or Collections (***) — free from your Vodacom SIM.
Once your account has been reinstated, we will proceed with the cancellation of the relevant number.
We hope this helps and look forward to your update.
Kind regards,
Vodacom Consumer Website Team
Best regards,