Unresolved Internet Connection Issue - REF Numbers: EC-21UX-1V63CV & SR***

Dear Vodacom and Vuma Teams,

I'm writing to express my extreme frustration and disappointment with the ongoing issues with my internet connection. Despite reporting the fault on November 3rd, 2025, I've been passed around and given the runaround. Two visits from technicians, a router swap, and multiple escalations later, my service is still not restored.

The speed tests conducted with the technicians showed significant drops, and I'm unable to access basic online services like banking, social media, and email. As a paying customer, it's unacceptable that I'm forced to spend extra on data due to your companies' inability to resolve the issue.

The finger-pointing between Vodacom and Vuma is appalling. As the customer, I don't care who's responsible; I want a functional internet connection. I've received payment reminders for December, despite having no service for November, which is adding insult to injury.

I urge you to take immediate action to resolve this issue. When can I expect my internet services to be restored? Do I need to escalate this to ICASA? I request a prompt response and resolution to this matter.