Unresolved home network problems

I am a contract holder at Vodacom since last week Tuesday 4th of November 2025 I am unable to connect to Network. They have disconnected us who were using other devices to connect to network because we are using home internet Data Plan. I was upgraded to this contract last year around September they did not offer me the Home Router and I wouldn’t have upgraded to Home Internet because I spent more of my day not at home I wouldn’t be able to connect. This is an inconvenience as now I have to buy their expensive data on a daily basis so I can connect on my phone and also watch tv at home. I have paid the premium but unable to use the data. No one has information regarding how are we supposed to connect and we yet not able to upgrade as I’m not due also the consultant I spoke to today failed to send me the quotation for the cancellation. I’ve been a customer to vodacom since 2015 this is just poor service I regret being an honest customer to them as currently they are failing to assist me.